Shipping and Returns Policy

By placing an order with Bare Basics Lingerie, you are responsible for original shipping charges, all applicable custom and duty import fees and the cost of return shipping. This also applies to any shipments that are refused by you at delivery.
Please note that we cannot guarantee any amendments or cancellations once an order has been processed.
FREE EXPRESS SHIPPING on orders within Australia.
Orders placed after 1pm EST will be shipped the following business day, to our best ability. We use Star Track, DHL or Australia Post for deliveries within Australia.
On delivery, if no one is available to receive the order the courier has ATL – Authority To Leave the order on the property. Once delivery has been made the responsibility of the parcel rests with the buyer. Bare Basics Lingerie does not cover the cost of lost or stolen parcels once delivered.
Please allow 2-7 business days for delivery subject to location.
If for any reason you are unhappy with your purchase, Bare Basics Lingerie is happy to offer you an exchange, 100% online credit to your original method of payment.
Please note we do not offer return: refund, exchange or online credit for sale items purchased with a further discount code. All items are manually checked for 100% quality before being dispatched.
• Returns must be organised and shipped back postmarked within 7 business days of delivery.
• Item(s) must be in original condition, unwashed, unworn and with tags attached. Please take care when trying on garments as item(s) soiled with make-up, dirt, food or tanning products etc. will not be accepted.
• Full Price items purchased with a coupon code may be returned for online credit or refund.
• No return: refund, exchange for sale items.
• Online orders can not be returned/exchanged through our flagship store and must be approved by our online team.
• Once received, please allow 5 business days for processing of returns through the online store.
• For health reasons and in the absence of any fault, we do not offer returns for briefs.
• Gift Cards are non-refundable.
• Exchanges are subject to availability at the time we receive your return.
• If you choose 100% store credit as your return option we’ll send you an online store credit voucher via email for 100% of your original purchase.
• Valid for 6 months from date of issue.
Bare Basics Lingerie does not cover the cost of return shipping. You may choose regular or express shipping methods. We suggest your return is trackable as we can only process returns on items that have been received.